Refund policy
45-Day Satisfaction Guarantee
We want you to feel confident trying Saunabodi.
If you're not satisfied with your first qualifying Saunabodi supplement purchase, contact us within 45 days of delivery.
Our Satisfaction Guarantee applies to both first-time purchases and first-time subscription purchases made directly through Saunabodi.com.
The guarantee is limited to one qualifying claim per customer or household, and only applicable if less than 2 Stick Packs have been consumed. For example, a first-time purchase of Saunabodi 30ct is eligible for return within 45 days if 28 unopened stick packs are returned in the original box.
Because Saunabodi is an ingestible product, do not return or mail opened supplements to us unless Customer Support specifically instructs you to do so.
We require your Order Number and Address to verify your purchase and process your claim.
Once approved, we will refund the eligible purchase price to your original payment method.
Shipping charges are non-refundable except where required by law or where the refund results from an error by Saunabodi.
Email support@saunabodi.com to discuss your return order.
Multiple Boxes & Bundles
The 45-Day Satisfaction Guarantee covers one eligible opened product (as long as 2 or less stick packs were used) from your first qualifying order.
If your first order contains multiple boxes, bundles or quantities, the remaining products are not automatically covered by the Satisfaction Guarantee.
Contact Customer Support before returning or disposing of any additional products. We will provide instructions where applicable.
Saunabodi reserves the right to deny claims that do not meet these requirements or where we reasonably determine that the Satisfaction Guarantee is being abused.
Damaged, Defective, Incomplete or Incorrect Orders
If your order arrives damaged, defective, incomplete or incorrect, contact support@saunabodi.com within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photographs of the product, packaging and shipping materials where applicable
Once the issue is verified, we may provide a replacement or refund at no additional cost.
Do not consume any product if the packaging or individual stick packs appear opened, damaged or otherwise compromised.
Requests made more than 30 days after confirmed delivery may not be eligible for replacement or refund, except where otherwise required by law.
Lost or Missing Packages
If your package appears to be lost in transit, contact support@saunabodi.com and we will assist with investigating the shipment with the carrier
Packages marked as delivered but not received should be reported to us as soon as possible.
Replacement or refund eligibility will be determined based on the circumstances of the shipment, carrier information and applicable law.
Undeliverable & Returned-to-Sender Orders
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us because the address provided was incorrect, incomplete or undeliverable, we may:
- Reship the order after collecting an additional shipping charge; or
- Refund the eligible product purchase price once the shipment is received back by our fulfillment facility, less applicable shipping and return-to-sender costs.
Original shipping charges are non-refundable in these circumstances.
If an order is returned as undeliverable due to an error by Saunabodi or the carrier, we will work with you to arrange an appropriate replacement or refund.
Refused Packages
Please do not refuse a delivery if you intend to return or cancel an order. Accept the package and contact Customer Support so we can provide the appropriate instructions.
Refused packages may incur carrier return fees and can be lost during return transit.
If you refuse a package, any carrier return fees may be deducted from an otherwise eligible refund. A refund cannot be processed until the returned shipment is received and identified by our fulfillment facility, except where otherwise required by law.
Order Changes & Cancellations
Need to change something? Contact support@saunabodi.com as quickly as possible after placing your order
We will make reasonable efforts to modify or cancel an order before it enters fulfillment.
Once an order has entered processing or a shipping label/packing slip has been generated, we may be unable to change or cancel it.
Orders that have already been processed remain subject to this Returns & Refunds Policy.
Duplicate Orders
Customers are responsible for reviewing their order before completing checkout.
If you accidentally place a duplicate order, contact us immediately. If the duplicate order has not entered fulfillment, we will make reasonable efforts to cancel it.
Once processed, our standard Returns & Refunds Policy applies.
Subscription Orders
Saunabodi subscriptions have no minimum commitment.
You may skip, pause, modify or cancel your subscription at any time through your online subscription account.
Cancelling a subscription stops future recurring orders and charges. It does not automatically cancel or refund an order that has already entered processing.
To avoid your next recurring charge, make any subscription changes before your next order is processed.
Your first qualifying subscription purchase is eligible for our 45-Day Satisfaction Guarantee.
Recurring subscription deliveries do not restart or create a new 45-Day Satisfaction Guarantee.
For complete recurring billing and cancellation information, please see our Subscription Terms.
Refund Processing
Approved refunds are issued to the original payment method.
Once a refund has been issued by Saunabodi, your bank or card provider may require additional time to post the credit to your account.
Original and expedited shipping charges are non-refundable unless the refund results from an error by Saunabodi or where otherwise required by law.
Purchases From Other Retailers
The Saunabodi 45-Day Satisfaction Guarantee applies only to qualifying purchases made directly through Saunabodi.com.
Purchases made through Amazon or another authorized retailer are subject to that retailer's applicable return and refund policies unless otherwise expressly stated.
Non-Ingestible Products
This policy's Satisfaction Guarantee applies specifically to eligible Saunabodi ingestible products.
Saunabodi accessories and other non-ingestible products may be returned within 30 days of delivery if they are unused, unworn and in their original condition and packaging, unless otherwise stated on the applicable product page.
Customers should contact Customer Support before returning any product to receive the correct return instructions.
Contact Us
For shipping, order, subscription, return or refund assistance, contact:
Saunabodi Customer Support
Please include your order number so we can assist you as quickly as possible.
Nothing in this policy limits any rights or remedies available to you under applicable law.
